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Store Policy

Customer Care

At UrbanNomad, we are committed to providing high-quality fashion and accessories that reflect individuality and style. Our policies aim to ensure a seamless shopping experience for all our customers.

 

Our dedicated team is at your service. For any questions, please contact us by email through the contact form on our website. Thank you for choosing UrbanNomad!

Privacy & Safety

Privacy Policy for UrbanNomad

Effective Date: September 19, 2025

At UrbanNomad, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our apparel, or engage with our brand.

1. Information We Collect

We collect information that allows us to provide a seamless shopping experience. This includes:

  • Personal Identifiers: Name, shipping address, billing address, email address, and phone number.

  • Payment Information: Credit card details and billing information (processed securely through third-party encrypted payment gateways).

  • Technical Data: IP address, browser type, device information, and cookies to improve site functionality.

  • Marketing Preferences: Your preferences in receiving marketing communications from us.

2. How We Use Your Information

UrbanNomad uses your data to keep your "nomadic" lifestyle moving without a hitch:

  • Order Fulfillment: To process and deliver your purchases and provide tracking updates.

  • Customer Support: To respond to your inquiries or handle returns.

  • Personalization: To recommend products that fit your style.

  • Security: To protect against fraudulent transactions and maintain the integrity of our platform.

3. Sharing Your Data

We do not sell your personal information. We only share data with trusted third parties essential to our operations:

  • Service Providers: Logistics partners (shipping), payment processors, and email marketing platforms.

  • Legal Obligations: If required by law or to protect our rights and safety.

4. Your Rights

Depending on your location, you have the following rights regarding your data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to fix inaccurate information.

  • Deletion: Request that we erase your data (the "Right to be Forgotten").

  • Opt-out: Unsubscribe from marketing emails at any time via the "Unsubscribe" link.

5. Cookies

We use cookies to remember your cart items and analyze web traffic. You can choose to disable cookies through your browser settings, though some features of the UrbanNomad store may not function properly as a result.

6. Contact Us

If you have questions about this policy or how we handle your data, please reach out to our team:

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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